Privacy Policy

At Parenting Expert Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

Data You Provide Us:

You may give us your Personal Data both online and offline by submitting forms to us, or by corresponding with us, through our website,,  email, phone, or other means. Examples of when you may provide us Personal Data, include when you:

  • Register for newsletters;
  • Register for our events;
  • Purchase our products or services;
  • Subscribe to our publications;
  • Request marketing materials from us;
  • Enter search queries on our website;
  • Enter a competition or promotion provided by us;
  • Apply for an award;
  • Register for networking opportunities;
  • Provide it to us at an event or meeting;
  • Provide us with formal or informal feedback;
  • Submit abstracts or articles for review;
  • Provide information in connection with an article to be published by Parenting Expert Ltd;
  • Contract to provide us products or services;
  • Contract for exhibition space or sponsorship and related services; or
  • Contact us.

You may also provide information to be published or displayed (collectively “post” or “posted”) on various areas of our website, or transmitted to other users of our website or third parties (collectively “User Contributions”). All areas of the websites in which User Contributions are posted should be considered public and not confidential, even if those areas are limited to a particular audience. Once you post a User Contribution, you should assume everyone in the world can see it and will have access to it and you will be unable to delete or revise it. In addition, we have no control over what other users of the websites may do with your User Contributions. Accordingly, you should not post anything you wish to keep confidential or are required by law or otherwise to keep confidential. YOU ARE SOLELY RESPONSIBLE FOR WHAT YOU POST AND FOR THE CONSEQUENCES OF YOUR USER CONTRIBUTIONS POSTED ON OUR WEBSITES.

Information We Collect:

We may collect and process the following types of personal information:

  • Personal details (e.g., name, address, email, phone number)
  • Demographic information
  • Payment details for transactions
  • User preferences and behavior on our platform
  • Communication preferences
  • Any other information you voluntarily provide to us

Where you provide your consent, we use Google Analytics cookies  to collect information about how you use Parenting Expert Ltd. This includes IP addresses.

Google Analytics processes information about:

  • The pages you visit on Parenting Expert Ltd
  • How long you spend on each Parenting Expert Ltd page
  • How you got to the site
  • What you click on while you’re visiting the site

We make sure you cannot be directly identified by Google Analytics data. We do this by using Google Analytics’ IP address anonymisation feature and by removing any other personal data from the titles or URLs of the pages you visit.

We will not combine analytics information with other data sets in a way that would directly identify who you are.

How We Use Your Information:

We use your personal information for the following purposes:

  • Gather feedback to improve our services, for example our email alerts
  • Respond to any feedback you send us, if you’ve asked us to
  • To personalise your experience on our website
  • Send email alerts to users who request them
  • Allow you to access Parenting Expert Ltd services and make transactions
  • Provide you with information about third party products and services
  • Monitor use of the site to identify security threats
  • Monitor the performance of the site to identify inefficiencies
  • To send newsletters, updates, and marketing communications with your consent
  • To comply with legal obligations

We use the information we collect through Google Analytics to see how you use Parenting Expert Ltd and to see how well the site performs on your device.

We do this to help:

  • Make sure Parenting Expert Ltd is meeting the needs of its users
  • Make improvements, for example to our website navigation
  • Make performance improvements, for example improving page load time and data usage

Our Legal Basis For Processing Your Data:

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of Parenting Expert Ltd.

Disclosure of Your Information:

We may share your personal information with third parties under the following circumstances:

  • With your explicit consent
  • To our service providers and partners who assist us in delivering our services
  • In response to legal requests or to comply with applicable laws

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Universal Analytics). We do not allow Google to use or share this data for their own purposes.

How Long We Keep Your Data:

We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.

We will:

  • Keep your email data until you unsubscribe
  • Keep your feedback data for 2 years
  • Delete access log data which contain your IP address after 120 days

Children’s Privacy Protection:

Our services are not designed for, or intentionally targeted at, children 16 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 16.

Where your Data is Processed and Stored:

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics, Bloom and Rafflepress may be transferred outside the EEA for processing.

Where data processing happens in the US, suppliers need to meet the certification standards set out in the UK-US data bridge agreement. This facilitates flows of personal data to certified US companies that have opted in to the EU-US Data Privacy Framework.

How we Protect Your Data and Keep it Secure:

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your Rights:

Under the General Data Protection Regulation (GDPR), you, as a data subject have a number of rights which are detailed below:

Request access to your personal data that we hold about you (commonly known as a “data subject access request” or DSAR). This enables you to receive a copy of the personal data we hold about you or are otherwise processing.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. We will need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data that we hold about you. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third-party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third-party. We will provide to you, or a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal information.

Following a Link to Another Website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a Link to Parenting Expert Ltd from Another Website

If you come to Parenting Expert Ltd  from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

We use these cookies to help make your experience better by improving the relevancy of the content you see on our website and across the web.

We also work with other companies (such as Google Ads, Google Analytics) which may use cookies and other technologies to improve your browsing experience.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer or browser.

Changes to this Policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, Parenting Expert Ltd will take reasonable steps to let you know.

Data Controller and Data Protection Officer

Parenting Expert Ltd (registered number 15270292), whose registered office is at Pine Trees, 34a Horncastle Road, Woodhall Spa, Lincolnshire, LN10 6UZ) is the data controller responsible for your personal data (collectively “Parenting Expert”, “we”, “us” or “our” in this privacy policy).

We are registered with the UK’s Information Commissioner’s Office (ICO) with reference ZB638575.

Contact Us or Make a Complaint

Contact our Data Protection Officer (DPO) if you:

  • Have a question about anything in this privacy notice
  • Think that your personal data has been misused or mishandled


Jo Studholme
Parenting Expert Ltd

You can also make a complaint to the Information Commissioner, who is an independent regulator. Parenting Expert Ltd ICO Registration Number is: ZB638575

Information Commissioner
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm

Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Last Updated: December 2023